Cancellation policy

Payment Policy

Last updated: July 4, 2026

Accepted Payment Methods

We accept secure payment methods for purchases made on try-noor.com.

Available payment methods may include:

Visa
Mastercard
American Express
Discover
Apple Pay
Google Pay
Shop Pay
Other payment methods made available through Shopify or our payment providers at checkout

The payment methods available to you may vary depending on your location, device, payment provider, and checkout options shown at the time of purchase.

All payments are processed through secure, encrypted third-party payment providers, including Shopify Payments and related payment services. NOOR does not store your full credit card or debit card information on our own servers.

Currency & Billing

All orders are currently charged in U.S. dollars unless another currency is clearly displayed at checkout.

The final amount charged will be shown at checkout before you complete your purchase.

You may see a temporary authorization or pending charge on your card before the payment fully settles. This is normal. If your order is not completed, the authorization should disappear according to your bank or payment provider’s timing.

Subscriptions & Recurring Payments

NOOR may offer one-time purchases and subscription purchases.

By selecting a subscription option at checkout, you authorize NOOR and its payment providers to automatically charge your selected payment method on a recurring basis according to the subscription frequency shown at checkout.

Subscription charges will continue until you cancel your subscription.

You are responsible for canceling your subscription before the next billing date if you do not want to be charged for the next order.

Canceling a subscription stops future charges. It does not automatically refund orders that have already been processed, shipped, or delivered.

Subscription orders may still be eligible for return or refund according to our Refund Policy.

Security & Fraud Protection

NOOR uses industry-standard security measures, including HTTPS/SSL encryption, to help protect payment information during transmission.

All payment transactions are processed securely by third-party payment processors. These providers may use fraud detection and security tools to help protect against unauthorized transactions.

We reserve the right to refuse, cancel, or hold any order that appears suspicious, fraudulent, unauthorized, or in violation of our policies.

Order Confirmation

Once your payment is successfully processed, you will receive an order confirmation email.

This email may include:

Order details
Billing information
Shipping information
Payment method used
Products purchased
Subscription details, if applicable

Please review your order confirmation carefully and contact us immediately at contact@try-noor.com if you notice an error.

Cancellations & Changes

If you need to cancel or modify your order, please contact us as soon as possible at contact@try-noor.com.

Because we work to process orders quickly, we cannot guarantee that changes or cancellations can be made once an order has entered fulfillment or has been shipped.

If your order has already shipped, cancellation may not be possible. In that case, you may request a return or refund according to our Refund Policy.

Failed Payments

A payment may fail for several reasons, including:

Incorrect card or billing details
Insufficient funds
Expired payment method
Bank security holds or declines
Payment processor errors
Fraud prevention checks

If your payment fails, you may be notified at checkout or by email. Please check your payment details or try another accepted payment method.

For subscription orders, if a recurring payment fails, we may attempt to contact you to update your payment information. We may also retry the payment, pause fulfillment, or cancel the subscription if payment cannot be completed.

Disputes & Chargebacks

If you believe a charge is incorrect, please contact us first at contact@try-noor.com so we can review and help resolve the issue.

Filing a dispute or chargeback with your bank before contacting us may delay the resolution process.

We comply with chargeback investigations and may provide order details, payment records, tracking information, delivery confirmation, communication history, and other documentation as required.

Taxes

Applicable sales tax or other required taxes may be calculated and charged at checkout based on your shipping address and applicable law.

The final amount, including any taxes, will be shown at checkout before you complete your purchase.

Contact Information

If you have questions about payments, billing, subscriptions, failed payments, or order charges, please contact us at:

NOOR
Operated by COSMOS HEALTH INC.
141 W. Jackson Blvd, Suite 4236
Chicago, IL 60604
United States

Email: contact@try-noor.com

COSMOS HEALTH INC. is incorporated in the State of Nevada.