Refund policy

Last updated: July 4, 2026

 

General Overview

At NOOR, we want you to feel confident with your purchase. We offer a 90-Day Money-Back Guarantee on eligible orders purchased through try-noor.com.

If you are not satisfied with your order, or if you changed your mind, you have 90 days from the date of delivery to request a return and refund.

NOOR is operated by COSMOS HEALTH INC.

 

Return Window & Eligibility

Return Window: You have 90 days from the delivery date to request a return or refund.

Eligible Products: We accept refund requests for products that are unopened, unused, or opened and reasonably tried within the 90-day return window.

Proof of Purchase: A valid order number, receipt, or proof of purchase is required.

Where Purchased: This policy applies only to purchases made directly through try-noor.com. Products purchased from unauthorized sellers, third-party marketplaces, or other websites may not be eligible for a refund under this policy.

Unopened Products: If your product is unopened and sealed, we may ask you to return it using a prepaid return shipping label provided by us.

Opened or Used Products: If your product has been opened or used, you do not need to ship it back unless we specifically request otherwise. Because NOOR is a dietary supplement, opened or used products are not restocked or resold.

Proof for Opened or Used Products: For opened or used products, we may ask for your order number, photos of the product, packaging, shipping label, or other reasonable proof before approving a refund.

Policy Abuse: We reserve the right to refuse or limit returns and refunds if we believe the policy is being abused, including repeated refund requests, fraudulent activity, excessive product use, empty bottles, or misuse of the return policy.

Return Shipping Costs

To make the process easier for our customers, NOOR covers the cost of return shipping for approved returns.

Defective, Damaged, Incorrect, or Missing Items: Free return or replacement.

Change of Mind / Customer Remorse: Free return.

Restocking Fees: We do not charge restocking fees.

Please do not ship any product back without contacting us first. Returns must be approved before they are sent back. If your return is approved, we will provide a prepaid return shipping label and instructions.

Returns sent without prior authorization may not be accepted.

 

How to Initiate a Return

To request a return, please follow this process:

Contact Us: Email us at contact@try-noor.com with your order number and reason for return.

Return Approval: Our team will review your request and confirm whether your return is eligible.

Receive Return Instructions: If approved, we will email you a prepaid return shipping label and return instructions. The return address will be provided through the prepaid return label and may be connected to our fulfillment partner or return facility.

Pack & Ship: Pack the item securely, attach the provided return label, and drop it off at the carrier location listed on the label.

We may ask for photos of the product, packaging, shipping label, or order details before approving a return, especially for damaged, incorrect, missing, opened, or used products.

 

Refunds

Once your return is received and reviewed by our fulfillment team:

We will notify you by email regarding the approval or rejection of your refund.

If approved, your refund will be issued to your original method of payment.

Processing Time: Please allow up to 5 business days for us to process your return after it is received. After we issue the refund, please allow additional time for your bank, card issuer, or payment provider to post the funds to your account.

Original shipping fees, if any, may not be refundable unless the return is due to our error, a defective product, a damaged item, an incorrect item, or a missing item.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, defective, incorrect, or missing an item, please contact us as soon as possible at contact@try-noor.com.

Please include your order number and, if possible, photos of the product, packaging, and shipping label.

If the issue is confirmed, we may offer a replacement, refund, or another appropriate solution at no additional cost to you.

 

Subscriptions

NOOR may offer subscription purchases in addition to one-time purchases.

You may cancel your subscription to stop future renewals. Canceling a subscription stops future subscription charges, but it does not automatically refund orders that have already been processed, shipped, or delivered.

If a subscription order has already been delivered, it may still be eligible for a return and refund under this Refund Policy if the request is made within 90 days of delivery.

If an order has already been processed or shipped before your cancellation request is completed, we may not be able to cancel that shipment. In that case, you may request a return after receiving the order.

 

Products That Are Not Eligible for Return or Refund

The following may not be eligible for return or refund:

Products returned after the 90-day return window.

Products without proof of purchase.

Products not purchased directly through try-noor.com.

Empty bottles or products that have been excessively used, unless approved by us.

Products damaged due to misuse, neglect, improper storage, or actions outside our control.

Orders suspected of fraud, abuse, or repeated misuse of this policy.

 

Return Handling

Because NOOR is a consumable dietary supplement, returned products are handled carefully.

Opened, used, damaged, or questionable products are not restocked or resold.

Unopened and sealed products may only be restocked if they are reviewed and approved by our fulfillment or quality control process.

 

Contact Information

If you have any questions about returns, refunds, damaged items, missing items, or subscription-related issues, please contact us at:

NOOR
Operated by COSMOS HEALTH INC.
141 W. Jackson Blvd, Suite 4236
Chicago, IL 60604
United States

Email: contact@try-noor.com