Privacy policy
Last updated: July 4, 2026
This Privacy Policy describes how NOOR, operated by COSMOS HEALTH INC. (“NOOR,” the “Site,” “we,” “us,” or “our”), collects, uses, and discloses your personal information when you visit, use our services, make a purchase from try-noor.com, create an account, subscribe to our products, or otherwise communicate with us regarding the Site (collectively, the “Services”).
For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, subscriber, or another individual whose information we collect.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our business practices, technologies, legal requirements, or for other operational, legal, or regulatory reasons.
When we update this Privacy Policy, we will post the revised version on the Site, update the “Last updated” date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as described below. The information we collect and use depends on how you interact with us.
In addition to the specific uses described below, we may use information we collect about you to communicate with you, provide and improve the Services, process orders and subscriptions, comply with applicable legal obligations, enforce our terms and policies, prevent fraud, and protect our rights, our business, our customers, and others.
What Personal Information We Collect
The types of personal information we collect depends on how you interact with our Site and use our Services. When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be associated with you.
Information We Collect Directly from You
Information that you directly submit to us through the Services may include:
Contact details, including your name, email address, shipping address, billing address, and phone number.
Order information, including your name, billing address, shipping address, payment confirmation, email address, phone number, products purchased, subscription details, and order history.
Account information, including your username, password, account preferences, subscription preferences, and other information used to maintain and secure your account.
Subscription information, including the products you subscribe to, subscription frequency, renewal information, cancellation requests, shipping information, and related account activity.
Customer support information, including any information you choose to include when communicating with us, such as messages, questions, feedback, complaints, or product-related inquiries.
Review and user-generated content, including product reviews, testimonials, images, videos, or other content you may choose to submit through the Site or through third-party review tools we use.
Some features of the Services may require you to provide certain information. You may choose not to provide this information, but doing so may prevent you from using or accessing certain features, completing a purchase, managing a subscription, or receiving customer support.
Information We Collect About Your Usage
We may automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, tags, web beacons, and similar tracking technologies (“Cookies”).
Usage Data may include information such as:
Device information
Browser information
IP address
Network connection information
Pages viewed
Products viewed
Links clicked
Time spent on the Site
Referring websites or ads
Interaction with emails, ads, or marketing content
Information about how you use your account or subscription features
We may use this information to operate and improve the Site, understand customer behavior, measure marketing performance, prevent fraud, personalize your experience, and show relevant advertising.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including vendors and service providers who help us operate our business, such as:
Shopify, which powers our online store and helps us operate the Site, process orders, manage customer accounts, and support subscriptions.
Payment processors, including Shopify Payments and other payment methods made available through Shopify, who process your payment information to complete your purchases.
Shipping, fulfillment, and logistics partners, including our U.S.-based third-party logistics provider and shipping carriers such as USPS and, potentially in the future, DHL or other carriers.
Marketing and advertising partners, such as Meta and, potentially in the future, Google Ads or similar advertising platforms.
Email marketing providers, such as Klaviyo or similar platforms, if we use them to send marketing, promotional, or customer communication emails.
Review platforms, such as Judge.me or similar services, if we use them to collect and display customer reviews, testimonials, images, or videos.
Analytics and technology providers that help us understand how customers use the Site and improve our Services.
Any information we receive from third parties will be treated in accordance with this Privacy Policy.
How We Use Your Personal Information
Providing Products and Services
We use your personal information to provide the Services and perform our contract with you, including to:
Process your payments
Fulfill and ship your orders
Create, maintain, and manage your account
Manage subscriptions, renewals, cancellations, and subscription-related communications
Send order confirmations, shipping updates, account notifications, and subscription notices
Process returns, refunds, exchanges, or customer service requests
Provide customer support
Maintain the security and functionality of the Site
Improve your shopping experience
Marketing and Advertising
We may use your personal information for marketing and promotional purposes, including to:
Send marketing emails, promotional offers, product updates, and other communications
Show you advertisements for NOOR products on third-party platforms
Retarget visitors who have interacted with our Site or ads
Measure the effectiveness of our advertising campaigns
Personalize your experience with the Site and our marketing
We currently use Meta Pixel and may use similar technologies or advertising platforms in the future, such as Google Ads. These technologies may allow us and our advertising partners to collect information about your interaction with our Site and ads.
You may opt out of promotional emails by using the unsubscribe link included in our emails. Even if you opt out of marketing emails, we may still send you non-promotional messages, such as order confirmations, subscription notices, shipping updates, and customer service communications.
Security and Fraud Prevention
We use your personal information to detect, investigate, prevent, or take action regarding possible fraudulent, illegal, malicious, or unauthorized activity.
If you create an account, you are responsible for keeping your login credentials safe. We recommend that you do not share your password or account details with anyone. If you believe your account has been compromised, please contact us at contact@try-noor.com.
Customer Support and Service Improvement
We use your personal information to provide customer support, respond to inquiries, improve our products and Services, understand customer needs, and maintain our business relationship with you.
Cookies and Tracking Technologies
Like many websites, we use Cookies and similar technologies on our Site.
We use Cookies to:
Power and operate the Site
Remember your preferences and actions
Enable shopping cart and checkout functionality
Support account and subscription features
Run analytics
Understand how visitors interact with the Site
Improve the Services
Measure advertising performance
Show relevant advertising on third-party platforms
Because our store is powered by Shopify, Shopify may also use Cookies and similar technologies to provide and improve its services.
We may also allow third-party service providers and advertising partners to use Cookies, pixels, and similar technologies on our Site to help us analyze performance, personalize content, and advertise NOOR products.
Most browsers automatically accept Cookies by default. You can usually set your browser to remove or reject Cookies through your browser settings. Please note that removing or blocking Cookies may negatively affect your experience and may cause certain features of the Site, including cart, checkout, account, or subscription functions, to work incorrectly or become unavailable.
Depending on where you live, you may have the right to opt out of certain tracking activities, targeted advertising, or the “sale” or “sharing” of personal information as defined by applicable privacy laws.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for business, operational, legal, marketing, and service-related purposes.
We may disclose your personal information to:
Vendors and service providers who perform services on our behalf, such as website hosting, IT support, payment processing, order fulfillment, shipping, customer support, analytics, fraud prevention, email marketing, subscriptions, and review collection.
Shopify and related Shopify services that help power our online store, checkout, customer accounts, subscriptions, and other Site features.
Payment processors, including Shopify Payments and other payment methods available through Shopify.
Fulfillment and shipping partners, including our U.S.-based third-party logistics provider and shipping carriers.
Marketing and advertising partners, including Meta and, potentially in the future, Google Ads or similar platforms.
Review and user-generated content platforms, such as Judge.me or similar services, if we use them to collect, display, or manage reviews, testimonials, images, or videos.
Business partners, affiliates, or service providers that help us operate, improve, or promote our business.
Legal, regulatory, or governmental authorities when required by law or when necessary to protect our rights, comply with legal obligations, enforce our policies, or respond to lawful requests.
Third parties in connection with a business transaction, such as a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar event.
We may also disclose information when you direct us to do so, when you consent, or when disclosure is necessary to provide the Services you request.
Categories of Personal Information Disclosed
Depending on how you interact with the Services, we may disclose the following categories of personal information:
Identifiers, such as name, email address, shipping address, billing address, phone number, IP address, and account information.
Commercial information, such as products purchased, order history, subscription information, payment confirmation, customer support information, and shopping activity.
Internet or other electronic network activity, such as Usage Data, pages viewed, products viewed, clicks, device information, browser information, and interaction with ads or emails.
Geolocation information, such as general location inferred from your IP address.
User-generated content, such as reviews, testimonials, images, videos, or feedback you choose to submit.
We do not knowingly collect or use sensitive personal information for the purpose of inferring characteristics about you.
Health-Related Information
NOOR sells supplement products. However, we do not currently ask customers to provide health-related information, medical history, health conditions, diagnoses, or health quiz responses through the Site.
If you voluntarily choose to share health-related information with us through customer support, reviews, testimonials, or other communications, we may process that information only as necessary to respond to you, provide customer support, manage your review or testimonial, comply with applicable law, or otherwise operate our business in accordance with this Privacy Policy.
Please do not submit sensitive health, medical, or confidential information unless it is necessary for your request.
Targeted Advertising, Sale, and Sharing of Personal Information
Some privacy laws define certain advertising or analytics activities as a “sale,” “sharing,” or “targeted advertising,” even when we do not sell personal information for money.
Because we use Meta Pixel and may use similar advertising technologies in the future, we may disclose or make available certain categories of personal information to advertising partners for purposes of targeted advertising, campaign measurement, and marketing.
This may include:
Identifiers, such as email address, phone number, IP address, or similar information, where permitted
Commercial information, such as products viewed or purchased
Internet or other electronic network activity, such as browsing behavior, ad interactions, and Site activity
Depending on where you live, you may have the right to opt out of the sale or sharing of your personal information or the use of your personal information for targeted advertising.
User-Generated Content
The Services may allow you to submit product reviews, testimonials, photos, videos, or other user-generated content.
If you submit user-generated content to any public area of the Services, or through a review platform connected to our Site, that content may be public and accessible by others. This may include your name, review, rating, image, video, or other information you choose to provide.
We may use reviews, testimonials, images, videos, or other user-generated content for marketing, advertising, social media, website content, or promotional purposes, subject to applicable law and any permissions required.
We are not responsible for the privacy or security of any information you choose to make publicly available.
Third-Party Websites and Links
Our Site may contain links to websites, apps, or online platforms operated by third parties. These may include payment providers, social media platforms, shipping providers, review platforms, or other third-party services.
If you follow links to websites or platforms not operated or controlled by us, you should review their privacy policies, terms, and security practices. We are not responsible for the privacy, security, accuracy, or practices of third-party websites or platforms.
Children’s Data
The Services are not intended for children. We do not knowingly collect personal information from children under the age required by applicable law.
If you are a parent or guardian and believe that a child has provided us with personal information, please contact us at contact@try-noor.com and we will take appropriate steps to delete such information as required by applicable law.
Security and Retention of Your Information
We use reasonable administrative, technical, and organizational measures to help protect your personal information.
However, no security system is perfect or impenetrable, and we cannot guarantee absolute security. Any information you send to us may not be secure while in transit, and you should avoid sending sensitive or confidential information through insecure channels.
We retain personal information for as long as reasonably necessary to provide the Services, maintain your account or subscription, process orders, provide customer support, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and operate our business.
The length of time we retain information depends on the type of information, the reason we collected it, legal requirements, and business needs.
Your Privacy Rights
Depending on where you live, you may have some or all of the following rights regarding your personal information:
Right to access or know: You may have the right to request information about the personal information we collect, use, disclose, sell, or share.
Right to delete: You may have the right to request that we delete personal information we maintain about you, subject to certain exceptions.
Right to correct: You may have the right to request that we correct inaccurate personal information.
Right to portability: You may have the right to receive a copy of personal information we hold about you in a portable format.
Right to opt out of sale, sharing, or targeted advertising: You may have the right to opt out of certain disclosures of personal information used for targeted advertising or activities considered a “sale” or “sharing” under applicable law.
Right to limit use of sensitive personal information: If applicable, you may have the right to limit certain uses of sensitive personal information.
Right to withdraw consent: Where we rely on consent to process your personal information, you may have the right to withdraw that consent.
Right to non-discrimination: We will not discriminate against you for exercising your privacy rights.
To exercise your privacy rights, please contact us at contact@try-noor.com.
We may need to verify your identity before fulfilling your request. This may require us to request information such as your email address, order information, or account details.
You may also be able to designate an authorized agent to make a request on your behalf, as permitted by applicable law. We may require proof that you authorized the agent to act on your behalf and may still ask you to verify your identity directly with us.
Marketing Communications
If you receive marketing emails from us, you may unsubscribe at any time by clicking the unsubscribe link in the email.
If you unsubscribe from marketing communications, we may still send you non-promotional emails related to your orders, account, subscription, customer support requests, legal notices, or other transactional matters.
Complaints
If you have a complaint about how we collect, use, or disclose your personal information, please contact us at contact@try-noor.com.
Depending on where you live, you may have the right to appeal our decision or submit a complaint to your local privacy or data protection authority.
International Users
NOOR currently sells and ships products in the United States only. However, our Site may be accessed from outside the United States.
If you access the Services from outside the United States, please understand that your personal information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate.
Privacy laws in these countries may differ from those in your country of residence.
If we later offer the Services to customers in other countries or regions, additional privacy rights or disclosures may apply.
Contact
If you have any questions about this Privacy Policy, our privacy practices, or if you would like to exercise any rights available to you, please contact us at:
NOOR
Operated by COSMOS HEALTH INC.
141 W. Jackson Blvd, Suite 4236
Chicago, IL 60604
United States
Email: contact@try-noor.com
COSMOS HEALTH INC. is incorporated in the State of Nevada.
For purposes of applicable privacy laws, and unless otherwise stated, COSMOS HEALTH INC. is the data controller or business responsible for your personal information.