Shipping policy

Last updated: July 4, 2026

General Information

At NOOR, we work to process, fulfill, and deliver your order as quickly and accurately as possible.

NOOR currently ships orders within the United States only. We do not currently offer international shipping.

All orders are fulfilled through our U.S.-based fulfillment partners and are shipped using trusted carriers such as USPS. We may use additional carriers, such as DHL or other shipping providers, in the future depending on availability, delivery location, and operational needs.

Order Processing

Orders are fulfilled through our U.S.-based fulfillment partner.

Processing Time: Most orders are typically processed within 1–3 business days after the order is placed.

Processing Days: Orders are generally processed Monday through Friday, excluding weekends and U.S. public holidays.

Order Cut-Off Times: We do not guarantee same-day processing. Orders placed during weekends, holidays, high-volume periods, or after fulfillment operations have closed may be processed on the next available business day.

Please note that processing times may vary depending on order volume, inventory availability, fulfillment operations, carrier availability, holidays, weather, or other circumstances outside our control.

Delivery Estimates

Total delivery time includes both order processing time and carrier transit time.

Destination: United States
Shipping Method: Standard Tracked Shipping
Estimated Transit Time: 5–10 business days
Shipping Cost: Shipping costs, if any, will be shown at checkout before you complete your purchase.

Delivery estimates are not guaranteed. Carrier delays, weather conditions, address issues, holidays, or other circumstances outside our control may affect delivery timing.

Shipping Origin

Orders are fulfilled from our U.S.-based fulfillment partner or warehouse network. The exact location your package ships from may depend on product availability, inventory levels, and your delivery address.

Please do not send returns to our business address unless we specifically instruct you to do so. If you need to request a return or refund, please contact us first at contact@try-noor.com so we can provide the correct instructions.

Order Tracking

Once your order has been shipped, you will receive an email with your tracking information.

Please allow up to 24–48 hours for tracking information to update in the carrier’s system after your shipping confirmation email is sent.

You can track your order using the tracking link provided in your shipping confirmation email.

Lost, Damaged, Incorrect, or Missing Packages

Damaged Items: If your order arrives damaged, please contact us at contact@try-noor.com as soon as possible. Please include your order number and photos of the damaged product, packaging, and shipping label.

Incorrect or Missing Items: If you received the wrong item or your order is missing an item, please contact us at contact@try-noor.com with your order number and photos of the package and products received.

Lost Packages: If your tracking information shows “Delivered” but you have not received your package, please first check around your property, mailbox, front desk, mailroom, and with neighbors or household members. If the package is still missing after 3 business days, please contact us at contact@try-noor.com for assistance.

We will review the issue and may offer a replacement, refund, or another appropriate solution depending on the situation.

Incorrect Shipping Address

Please make sure your shipping address is accurate before placing your order.

NOOR is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error in your shipping address, please contact us immediately at contact@try-noor.com.

We will do our best to update the address before the order is processed or shipped, but we cannot guarantee changes once the order has entered fulfillment or has been handed to the carrier.

Order Changes & Cancellations

You may request to cancel or modify your order before it has been processed or shipped.

Because we work to fulfill orders quickly, we may not be able to cancel or change an order once it has entered fulfillment or has been handed over to the shipping carrier.

If your order has already shipped, you may request a return after receiving the package, subject to our Refund Policy.

Subscriptions

If you purchase NOOR through a subscription, future subscription orders may be processed automatically based on your selected subscription frequency.

You are responsible for managing or canceling your subscription before the next order is processed. Once a subscription order has been processed or shipped, we may not be able to cancel that shipment.

If a subscription order has already been delivered, it may still be eligible for a return or refund under our Refund Policy.

Contact Information

If you have any questions about shipping, delivery, tracking, damaged packages, missing items, or order issues, please contact us at:

NOOR
Operated by COSMOS HEALTH INC.
141 W. Jackson Blvd, Suite 4236
Chicago, IL 60604
United States

Email: contact@try-noor.com